This policy explains how Arabian Planet handles cancellations, booking changes, and refunds. It applies to all tours, ticket bookings, and travel services sold through our website or support team.
1. Cancellation by the Customer
Customers can cancel a booking before the scheduled service time.
If you cancel at least 24 hours before the confirmed start time, you will receive a full refund.
If you cancel less than 24 hours before the confirmed start time, the booking will not qualify for a refund.
Some discounted offers, promotional deals, theme park tickets, and special event tickets may be marked as non-refundable at the time of booking. In such cases, no refund will be issued after confirmation.
2. No Show Policy
If a guest does not arrive at the pickup location at the confirmed time, we will treat the booking as a no-show.
No-show bookings do not qualify for a refund.
If incorrect pickup details are shared and the driver cannot reach the location, the booking will also be treated as a no-show.
3. Booking Changes
You can request a date change at least 24 hours before the scheduled service.
Date changes depend on availability for the new requested date.
If the new date has a different price, you must pay the difference before confirmation.
We may not accept last minute change requests.
4. Cancellation by Arabian Planet
Arabian Planet may cancel a service due to unsafe weather conditions, government restrictions, or unexpected operational issues.
In this case, you may choose a new available date or request a full refund.
5. Refund Processing
We process approved refunds within 7 to 14 business days.
The refund will return to the original payment method used during booking.
Your bank or payment provider may take extra time to reflect the amount in your account.
6. Non-Refundable Services
Theme park tickets once issued
Special event tickets
Services clearly marked as non-refundable at the time of booking
These services do not qualify for cancellation or refund after confirmation.
7. How to Request a Refund
To request a cancellation or refund, contact our support team through the official email or contact form.
Include your booking reference number, full name, service date, and reason for cancellation.
